Elements and Performance Criteria
- Gather and analyse information for policy and procedure development
- Specific policies and procedures to be developed are confirmed with relevant personnel, including purpose
- Current and relevant organisational/legal requirements are researched to determine focus of policies/procedures
- Existing policies and procedures are analysed to identify any gaps/changes required, where relevant
- Organisational and external expertise is identified and advice/information is collected and documented through appropriate consultation and communication processes
- Reports and other documentation are accessed, read and evaluated for information and guidance
- Develop the policies and procedures
- Collected data is analysed and synthesised for inclusion into draft policies and procedures
- Draft policies and procedures are prepared in accordance with organisational and industry standards
- Consultation and communication processes are undertaken to ensure organisational/employee input into the policies and procedures development process
- Feedback on draft policies and procedures is collated and analysed, and changes are made as appropriate
- Changes to policies and procedures/ introduction to new policies and procedures are communicated to personnel and key stakeholders, and further time is given for final feedback
- Final policies and procedures are approved and documented
- Identify implementation requirements
- An implementation plan is developed to ensure maximum impact of new/modified policies and procedures is achieved
- Personnel involved in implementation of policies and procedures are identified and briefed to ensure consistency in implementation
- Physical resources and equipment requirements to support the implementation of new/modified policies and procedures are organised
- Organisational change processes are identified to integrate new/modified policies and procedures into the organisation
- Monitor and review policies and procedures
- Policies and procedures are reviewed for continuing relevance, operational effectiveness and identification of any gaps
- Personnel and stakeholders are regularly consulted to ensure content of existing policies and procedures is relevant and appropriate
- Outcomes of systemic evaluations are used to update policies and procedures, as required